FAQ
Short answers that open the full guide. Browse Get started, invoices, workflows, and compliance from here.
How to get helpSupport channels, what to include, and response times.Connecting your accounting systemPick DATEV, Exact Online, Twinfield, or Agicap and go live.Invoice list, filters, and statusFind invoices fast with filters, status, and saved views.Approval matrixAmount tiers, cost centers, and multi-step approvals.ReprocessRe-run extraction and coding after a change.DuplicatesHow Cortena groups related documents by supplier and invoice number (optional total / PO / delivery / quote), picks a master, and excludes duplicates from export.Payment statusTrack what is paid, open, or partially settled.TroubleshootingCommon issues and quick fixes.Chrome extensionCapture and review invoices from your browser.GDPRHow Cortena approaches GDPR. Full detail on cortena.ai.